Terms & Conditions

BRIDAL BOOKINGS

We look forward to working with you on your special day. To ensure that it is the best experience for you, please carefully read through these important Terms and Conditions (T&C’s) before paying your deposit.

It is your responsibly to ensure you understand, agree and are responsible for all adhering to all T&Cs including payments. These T&C’s are non-negotiable. Should you have any questions about these T&C’s we encourage you to ask before accepting or as early as possible to avoid disappointment.

By proceeding to pay a deposit to Empire Artistry you accept that you are entering into a contract and you agree to be bound by these conditions. If you do not agree to these terms and conditions, you should not pay your deposit and secure your booking.

Quote > Invoice > Payment
Once you have confirmed the specifics of your booking on the quote, and you have read and acknowledged this agreement, Empire Artistry will issue you an invoice which will provide you with the payment details as well as the invoice number needed for payment.

Deposit
We require a $200.00 non-refundable deposit to secure your booking. At the time of paying your deposit, you are required to put the invoice number in the description.

Any changes made to the invoice outside of our scheduled check-in will incur an administration fee as outlined below. Once we receive your payment and allocate that to your invoice, you will be sent an updated copy of the balance remaining, this is not due until 30 days prior to your wedding date.

Trial (Check-in #1)
All trials are done in our Anna Bay home salon suite. Payment is due on the day of your appointment or after you have received our email reiterating the trial details and notes.

We will send you a reminder and the address closer to your trial date via text message. We require you to have your photos of inspiration for hair and or makeup, we will discuss all the finer details at the trial.

If you do not book a trial with us, we will follow the necessary steps to ensure our team can provide a custom service tailored to suit your booking and style.

Trial follow-up and confirmation (Check-in #2)
Typically 1-2 weeks after the trial, we will check in to look over the draft runsheet which will reflect the invoiced services, notes and feedback from the trial. You are required to contact us with any new information or necessary changes that need to be made to this run-sheet.

Final Payment and confirmation of run-sheet (Check-in #3)
Your final payment is due 30 days prior to your wedding date. Once payment has been received, we will issue you the final copy of the run sheet and an updated invoice. Please do not make payments until they are due as we have a strict no-refund policy.

Please note: Cancellation of services on your invoice cannot be refunded after the balance is due.

Things we discuss and expect on the day of your trial:

Come with your hair natural and around 3 days after a wash (we like to
see the natural oil present)
We ask that you come with no makeup on, freshly cleansed and moisturised as usual.
Provide some pictures of inspiration for hair and or makeup
Bring any accessories you may want to have on the day
Provide images of your bridal party (specifically hair at natural fall) and what dresses/outfits will be chosen for the day.

Hair extensions and hair fillers
Fillers will vary in price but typically no more than $30.00
Hair extension (clip-ins) hire + application $100.00
Colour match $50.00 - $100.00
If you choose to hire the hair, you are responsible for returning the items within
1-2 weeks of hire or fees do apply.
Purchase and application for full heads only (clip-ins) $350.00
Colour match $50.00 - $100.00 (this is typically done at the trial)